Chaport

What is Chaport?

Chaport is a customer communication platform designed to help businesses connect with their website visitors through live chat, chatbots, and messaging integrations. Its mission is to simplify customer support by offering tools that enable real-time interaction, automated responses, and seamless team collaboration. The platform caters to businesses of all sizes, from small startups to large enterprises, aiming to improve customer satisfaction and drive sales. Chaport’s intuitive interface and customizable features make it easy to integrate into websites, providing a unified solution for managing customer inquiries. It supports multiple communication channels, including email and social media integrations, to ensure businesses can engage with customers effectively. By leveraging automation and AI-driven chatbots, Chaport helps reduce response times and enhance user experience.

Chaport's Core Features

• Live chat enables real-time communication with website visitors to resolve queries instantly.
• AI-powered chatbots automate responses to common questions, saving time for support teams.
• Multi-channel messaging integrates with platforms like WhatsApp, Telegram, and email for seamless communication.
• Customizable chat widgets allow businesses to match the chat interface to their brand’s look and feel.
• Team collaboration tools enable multiple agents to manage chats and share customer data efficiently.
• Visitor tracking provides insights into user behavior, helping businesses personalize interactions.
• Mobile apps allow support teams to manage chats on the go, ensuring constant availability.
• Analytics and reports offer detailed metrics on chat performance and customer satisfaction.
• Auto-invitations proactively engage visitors based on their website behavior, boosting conversions.
• File sharing enables agents and customers to exchange documents or images during chats.
• Canned responses allow agents to use pre-written replies for faster, consistent communication.
• Offline messaging ensures customers can leave messages when support teams are unavailable.