Cheers

What is Cheers?

Cheers.tech is designed as a control center for managing frontline brand interactions, addressing key questions about customer experiences, employee contributions, and scaling successful practices. It uses AI to create a real-time dataset that attributes online reviews, social mentions, loyalty sign-ups, and NPS surveys to specific employees, moving beyond anonymous aggregated data. The platform enables managers to recognize top performers, provide targeted coaching, and engineer behaviors that shape brand narratives, addressing the limitations of current tools that only provide vague averages. It facilitates seamless customer feedback collection through NFC-enabled badges and customizable mobile pages, ensuring high engagement without requiring apps or accounts. The mission is to connect reputation management to frontline performance, as demonstrated by case studies like Vivint Smart Home, which collected over 65,000 five-star reviews in five months.

Cheers's Core Features

• NFC-Enabled Badges allow employees to initiate customer feedback collection with a tap, linking interactions to specific employees.
• AI-Powered Attribution analyzes feedback sentiment and attributes interactions instantly to individual employees, eliminating anonymous data.
• Customizable Customer Pages enable branding and customization of mobile pages for actions like reviews, loyalty sign-ups, and referrals.
• Real-Time Dashboard provides a control center with metrics like Net Promoter Score, Google reviews, and employee performance for actionable insights.
• Employee Leaderboard displays rankings based on attributed reviews, referrals, loyalty sign-ups, and average ratings to recognize top performers.
• Frictionless Customer Experience ensures no app downloads or account creation are needed, launching a standard mobile web page for easy interaction.
• Private Feedback Option allows customers to submit private feedback to management, enabling issue resolution before public negative reviews.
• Integration with Review Platforms supports leaving reviews on platforms like Google, Trustpilot, Yelp, and Reddit, with attribution to employees.
• Loyalty and Referral Tracking tracks customer actions like loyalty program sign-ups and referrals, attributing them to specific employees.
• Targeted Coaching Tools help managers identify areas for coaching based on individual employee performance data.