Crisp

What is Crisp?

Crisp is a comprehensive customer messaging platform that integrates live chat, AI-powered chatbots, and CRM tools to streamline customer support, sales, and marketing for businesses of all sizes. Founded in 2015, it aims to revolutionize customer support by offering a user-friendly, omnichannel solution that centralizes communication from various channels like email, WhatsApp, and social media into a single inbox. Its mission is to empower businesses to build stronger customer relationships through personalized, efficient, and automated interactions. Crisp’s AI-driven features, such as automated workflows and chatbots, reduce team workload by up to 50%, allowing for scalable and humanized customer experiences. The platform is fully bootstrapped, emphasizing innovation and flexibility without external pressures, and supports over 600,000 businesses globally. It is particularly valued for its lightweight chat widget and deep integrations with tools like Shopify and Zapier.

Crisp's Core Features

• The omnichannel inbox centralizes messages from live chat, email, WhatsApp, and social media for efficient team collaboration.
• AI-powered chatbots automate responses to common inquiries, reducing support team workload by up to 50%.
• The integrated CRM synchronizes customer and lead data for personalized and context-aware interactions.
• A customizable knowledge base allows businesses to create self-service FAQs to reduce support queries.
• Live chat widget enables real-time engagement with website visitors, boosting conversions and support quality.
• Automated workflows streamline internal tasks and trigger context-based customer messages across channels.
• LiveTranslate supports multilingual chat by automatically translating messages in real-time for global audiences.
• The platform integrates with tools like Shopify, Zapier, and Slack to enhance operational efficiency.
• Proactive chat invitations engage website visitors based on their behavior, improving customer interaction.
• Co-browsing allows agents to guide customers through websites in real-time, enhancing support experiences.